FAQ’s




HOW DOES IT WORK?

Build your own shoot package to suit your unique needs. Choose our standard e-commerce day, then add on video, re-touching or production. Contact us to learn more.

DO YOU WORK WITH SMALL STARTUP BRANDS.

We work with a range of budgets and business sizes. We can also teach you to shoot your own images. Drop us a line and see how we can help.

CAN YOU MATCH TO MY EXISTING E-COM IMAGERY?

Yes. We understand consistency is key. Provide us with a sample image and we can match it quite closely.

CAN YOU SET UP A SHOOT AT MY SHOWROOM?

We often shoot in clients’ offices or locations of their choosing. Show us your space, we can make most locations work.

DO YOU SUPPLY MODELS AND HAIR / MAKEUP TEAMS?

We can offer full production services including booking teams and casting.

DO YOU DO POST-PRODUCTION?

Yes, we have an in-house team of talented retouchers. We offer flat rates per image for standard cleaning, and set rates for more involved retouching. For video we have set day-rates for editing with color grading, and can help source music if needed.

WHAT’S YOUR TURNAROUND TIME?

Shots are delivered at the end of the shoot day on your hard drive. We aim to make our shot selections on set too. If you choose to use us for your retouching, timelines are:

STANDARD 7-8 Business Days

EXPEDITED 5-6 Business Days +25% rush fee

RUSH 3-4 Business Days +50% rush fee

DO I NEED TO BE ON THE SHOOT?

Up to you! While most clients want to be on set, we also work remotely with international brands. Just send us your product and we’ll take care of the rest.

HOW DO YOU PRICE YOUR PROJECTS?

We have set rates for each of our services. A standard e-commerce shoot day includes up to 50 SKUs. Additional SKUs are charged by the hour. Choose to add on video, casting, creative direction or postproduction as needed. Contact us to learn more.












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